Before you start
Which languages are supported by Qiata?
Qiata currently supports German, English, French and Simplified Chinese.
Do I need a static IP address?
Yes, a static IP is required to ensure the consistency of external file downloads. If the Qiata File Transfer Appliance is not intended for sharing with external users, it can be used without static IP.
How safe is the service?
Each transfer is made via HTTP using SSL or HTTPS. External users can only access the service through a unique link sent to them. They do not access the service directly. Internal users can be assigned to specific IP areas to prevent access from the Internet. The files on the system are "hashed" to make direct identification impossible. Transfers can also be provided with an individual password for the access of individual users.
What is an appliance?
The appliance is a hardware that has been specially designed for the particular application. It is not necessary to administer the entire operating system like with a PC or a server. The administrator only has to manage the appliance specific functions. It is used without a monitor and is usually administered with a serial console or via the network using a browser. If the system should fail or need to be reset, there is no need to reboot the entire operating system or application. Thanks to simple recovery using Secure Disaster Recovery (SDC), resetting to factory settings is very easy.
What is SDR?
SDR (Secure Disaster Recovery), SECUDOS 'unique USB stick recovery technology, reduces the number of appliance returns by half due to an apparent defect, enables software upgrades and downgrades, automatically generates a hardware test log file and detects SECUDOS hardware automatically. An SDR allows the Qiata FTA to be reset to factory settings.
How can I access or configure the File Transfer Service?
The configuration and the file transfer service is available by any browser from the user computer. This can be accomplished either locally or remotely as long as there is access to the network. To administer the system, it is not necessary to learn a mysterious programming language.
Which ports does Qiata need for communication?
- Required ports
- Administrative Ports
- Optional Ports
I received two licenses with my delivery. Where's the difference?
- FTA (.xml)
- DOMOS (.lic)
Can I adapt the interface to my company?
Yes, this is possible. When logged in as administrator, you can configure the interface with your own logo and much more.
How many user accounts can I set up on the File Transfer Appliance?
You can set up as many users as you need. The storage space on the appliance limits the space allocated to each user.
What backup variants are available?
With full backup there are two ways to create them (Add Backup Job):
- No backup directory selected
- A backup directory is configured
How can I allocate more disk space to my V-FTA?
Shut down the VM and adjust the size of the hard drive with the tool for your VM.
Then restart the VM and log in via SSH. Use
su - to log in as root and execute the following program:
The system reboots and then uses the extended hard disk space of the FTA.
Where can I find my Qiata license serial number?
There are basically two types of license serial numbers.
- Hardware serial number
- Software serial number (Qiata license number)
How can a user delete files from the system?
A user can not remove files from the Qiata. If a user transfers or files are removed they are not removed from the system but only from the respective user interface. Only the system's archiver (as Company Administrator under "System" -> "Archive" or "New Archive") can completely remove files from the system.
I want to virtualize my hardware
- Hardware to virtual
- Virtual to hardware
After a successful backup start the new system and insert the configuration.dat. Then the data backup.
Please contact our Sales TEAM to get a new license.
Now install the new system via SDR Stick. Then you start the data backup.
Please contact our Sales TEAM to get a new license.
When I try to upload a 20GB file I get an error message or the loading bar stops.
In the ftadmin area under Restrictions the Upload size has to be adjusted.
I can no longer create users! I thought the Qiata is without limitation?
Please log in as ftadmin. In the Organization tab under the paragraph "Restriction" there is the item "Maximum number of users" the default value is set to 100 here. Please increase the value here and you can create "User" again.
The DOMOS update from DOMOS5.5 has the error that NTP can not be updated. How can this be remedied?
With DOMOS5.4, NTP was removed from DOMOS, but ntpdate is still updated. Therefore, this dependency error occurs. To avoid the bug, you have to execute the following command as user root on the DOMOS console:
rpm -e ntp
Afterwards, the system update can be carried out as usual via the DOMOS WebUI.
PDF files are falsely declared as viruses
The current patterns of the virus scanner "ClamAV" have the problem that they wrongly declare all PDF files as virus "Win.Exploit.CVE_2019_0903-6966169-0". This is a hoax and currently only exists in the latest patterns (daily.cld 25460) of the virus scanner. Other file types are not affected. To work around the problem temporarily, log in to the system as user root via SSH and run the following command:
echo "Win.Exploit.CVE_2019_0903-6966169-0" >> /var/clamav/sig_whitelist.ign2
As a result, the virus is included in the whitelist of the scanner and "skipped". The PDF files can be sent as usual. To undo the adjustments, you can either reset the virus definitions via DOMOS CC (FQDN: 10000), or manually remove the file from the system
Removing Java in version 3.x
Why is Java removed?
In version 3.0 a new login concept (OpenID Connect) is released, which is no longer compatible with the current Java integration. Many added values that the Java integration used to bring, are now either done by the browser itself, or can be taken over by our Secure Desktop Client (SDC). In addition, the deactivation of the npapi interface within the browsers has deprived many users of the possibility to use the Java integration.
Which areas of Qiata are affected by the removal of Java?
This is mainly about the upload and download of files and/or folders. Affected are for example: The new tab (upload of files and folders), the download page and the upload page. Furthermore, Java will no longer be available in TEAMTransfer (e.g. to download folders).
Will the Qiata lose transfers already created with the update?
No. All transfers (whether created with or without Java) remain available as usual.
What changes for the company?
Basically nothing at first. The activation of the feature within Qiata is omitted for administrators. Java maintenance on the clients is no longer necessary (for Qiata).
What changes for users?
The user no longer has the possibility to upload or download files/folders via the integrated Java functionality, or via the Java Manager.
How can I send large files without Java?
Many current browsers have relaxed the "old" upload limit of 2GB. So it is often possible to upload large files directly via the standard upload. More detailed information about the upload limits of the browser, you can usually get from the manufacturer of the browser directly.
How can I send entire folder structures?
Sending folders, multiple files and much more is easy and secure with our Secure Desktop Client (SDC). The SDC is available for Windows and macOS and can be found free of charge for customers in the download area.
Is there anything else I need to be aware of as an administrator?
Additional settings are not necessary on the part of the administrator. As of version 3.0, all functions are removed from the WebUI and are no longer available to both the administrator and the user.
Important Information for Qiata 3.0
Which templates are reset?
When updating to Qiata version 3.0, templates must be reset to guarantee technical operation. The following files and templates are affected:
- Upload Page (upload_plain.html)
- Reset Password Page (reset_password.html)
- Pincode-Seite (pincode.html)
- Newsletter Download Page (download_newsletter.html)
- Login Page (login.html)
- Forgot Password Page (forgot_password.html)
- UI-Footer (footer.html)
- Errorpage (error_page.html)
- Transfer Download Page (download_plain.html)
- Automatic Sign-Up Page (auto_signup.html)
- Main Styling (style.css)
- Login Styling (login.css)
XML API Changes (Breaking Changes)
Starting with the Qiata 3.0 release, we will gradually disable support for the current login method in the XML API. For upcoming applications that use the XML API, only the new standard (OAuth 2 with Open ID Connect 1) should be used. If you have any questions regarding the changes, please feel free to contact us directly at: firstname.lastname@example.org
Accessibility via external FQDN
With version 3.0, accessibility from the internal system to the external FQDN is inevitably required. The Qiata must be able to access the OpenID service via its own FQDN (e.g.
https://demo.secudos.com/.well-known/openid-configuration). If necessary, please adjust the host entries in DOMOS, or guarantee accessibility via the firewall.
Here is an example: Your system is running internally with the IP address:
192.168.1.1, the External IP is:
220.127.116.11, the FQDN is:
files.domain.com. The system must now be able to resolve the FQDN files.domain.com from Internal. You can test this, for example, by starting a ping (Network -> Ping) to
files.domain.com on the console or in DOMOS. If the FQDN is not resolvable, please create a new host entry in DOMOS.
To do this, first log in to the DOMOS WebUI:
- Navigate to the Network -> Hosts item
- Click on Add a new host address
- Then enter the IP address and the FQDN
In our example, we enter here:
192.168.1.1as the IP address and
files.domain.comas the FQDN.
- Then click on Activate Settings to apply the configuration